Since 1984

Phones Answered
Till 8:00 PM
Select Page

Rug Cleaning FAQ – Popular Questions on Rug Cleaning

Frequently Asked Questions About Rug Cleaning

Q. Where Can I Take An Area Rug To Be Cleaned?

A. Area rugs should be cleaned by a professional at least once a year. KIWI has multiple rug cleaning facilities serving the metro areas and the nearby surrounding cities of  Dallas, Fort WorthHouston, Austin, Plano, Atlanta, and Marieta. You can take an area rug to be cleaned to any of our rug cleaners facilities or take advantage of our convent-free rug cleaning pickup and delivery services. So When you are looking for where to get rugs cleaned, look no further; KIWI will pick up your rugs, clean them, deliver them, and roll them back in place.

Q. What is the difference between a rug and a carpet?

A. While the two words are frequently used interchangeably, a rug indicates a floor covering that does not extend across the entire room and is not secured to the floor (as in an area rug). A carpet indicates wall-to-wall carpeting that covers the entire floor in a room and is attached with tacking strips and glue so it doesn’t come up and cause a tripping hazard.

Q. Why should I use KIWI to clean my area rugs?

A. If your area rug gets a lot of foot traffic, especially in a foyer or entranceway that leads outside, you should have it professionally cleaned. This is because all outdoor contaminants might be brought in, including a great deal of moisture that may cause bacteria and mold to grow. It is difficult to fully remove these toxins just by vaKIWI rug odor removalcuuming and with cleaning products available to the public. Also, daily traffic will cause dirt to be ground into the rug’s fibers, making it more difficult to clean. It also makes sense to have an expert clean any rugs that have experienced bad stains.

Without regular maintenance, rugs will also wear out over time. A thorough cleaning will not only make a rug look almost new again. It will also extend the life of that rug. Dirt and other contaminants will be abrasive against the rug’s fibers, eventually wearing them out. However, with proper cleaning by an expert, a quality rug can look beautiful for many years.


Q. How often should rugs be cleaned?

A. The answer to this question greatly depends on the type of rug and wherein a home, office, or public building it’s located. For rugs that experience normal wear, you should clean them every 1 to 5 years, depending on how much traffic it gets. For high-traffic rugs or rugs in homes with pets, clean them yearly. Rugs in entranceways, hallways, kitchens, and bathrooms should be professionally cleaned every 1 to 2 years. Rugs in living, family and dining rooms can go between cleanings for 2 to 4 years. For bedrooms, most rugs only need a thorough cleaning every five years, and for wall hanging rugs, every 38 years.

Q. How does KIWI clean rugs?

A. Some cleaners immerse the rugs in a vat of liquid, which may damage more delicate weaves, but not KIWI! Our trained professionals hand clean every rug, giving special attention to every kind of rug, so the cleaning is done safely. In addition to our cleaning services, we offer rug repair and restoration with nearly 38 years of experience. We know our rugs! Whether it’s an Oriental rug, Persian, Egyptian, Pakistani, Berber, Chinese, or some other variety, we have the necessary expertise to make it look almost new again. We use a 7-step process for our rug cleaning services.

Q. Why is KIWI different from other rug cleaners? KIWI cleaning process

A. Our rugs are cleaned with our special pH-balanced citrus cleaner that safely and thoroughly cleans while being friendly to the environment, people, and pets. In addition to being certified by The Institute of Inspection, Cleaning and Restoration Certification (IICRC), we’re also fully licensed and insured.

Q. Can KIWI Remove Rug Pet Odor and Stains?

A. We can! KIWI’s professionally trained and highly skilled rug cleaning technicians are trained in our Ozone Treatment, where we confine our rugs in an odor-neutralized chamber that allows us to eliminate all pet odors and stains. We at KIWI are equipped to handle any rug pet odor or stain removal.

  • Hidden
Call Now Button