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Carpet Cleaning FAQ – Popular Questions on Carpet Cleaning

Frequently Asked Questions About Carpet Cleaning


Q. How do you remove stains from the carpet?

A. It’s what made us famous. First, we’ll provide a comprehensive walkthrough to determine which method to use. Once we identify the best route, we’ll use our eco-friendly Green Carpet Cleaner, CB2, to spot treat stains, and then we apply a light mix of formula over the entire carpet area. Next, we’ll use 100 percent cotton bonnets and a rotary carpet cleaner to extract the soil from the fibers gently. Remember, most furniture removal, vacuuming, and grooming can be left to us.

Q. How do you remove nail polish from the carpet?

A. We’ve dealt with every type of stain imaginable, including nail polish. Our impressive cleaning solutions, professional carpet cleaning equipment, and a team of skilled technicians are equipped to remove nail polish stains from your carpeting or rugs thoroughly.

Q. What other stains can you erase?

A. If you can see it, we can probably clean it. Our tough cleaners and high-tech equipment will eradicate pet stains, including feline urine, bleach stains, wine stains, wax stains, dye stains, paint stains, and even ink stains.

Q. How long does it take to dry?

KIWI stain removalA. One of the many reasons our customers return time and time again to KIWI Services is because we offer incredibly quick carpet cleaning. Typically, our cleaners dry in about 15 minutes. That means you can get back to your busy life without having to wait around for carpets to dry. Even heavily soiled areas will dry quickly with KIWI’s methods.

Q. Will you remove my furniture for me?

A. We will gladly move any lightweight furniture before beginning the carpet cleaning process. With that being said, we must follow industry safety standards so that some items may be left up to you. We will not move heavy, breakable items, including china cabinets, pianos, bookcases full of books, beds, large dining tables, dressers, or any electronic equipment such as TVs, VCRs, stereos, or computers.

Q. Do KIWI Services’ carpet cleaners leave a scent?

A. Yes. Our fresh, citrus scent is popular among homeowners, even those with serious scent sensitivities.

Q. Can you take care of pet stains and odors?

KIWI carpet cleaningA. Certainly. We even offer a special Pet Odor and Stain Removal Plan with multiple facets, including an antimicrobial solution that helps to target pet-related odors, an odor-eliminating injection that targets deep-penetrating odors, and an incredible Subfloor Germicidal Rinse to eradicate pet scents that have seeped into the floors and padding.

Q. Are your cleaners safe for my pets and family?

A. Yes. Our solutions are made of natural ingredients and are free from harmful chemicals. Our Green Carpet Cleaning solution, CB2, is also designed to be easier on the planet than traditional carpet cleaners. CB2 is free from nonylphenol (NPE) and other carcinogens that are classified by the National Toxicology Program (NTP), the International Agency for Research on Cancer (IARC), or the United States Occupational Safety and Health Administration (OSHA). Additionally, CB2 is GRAS (Generally Recognized As Safe) certified by the Food and Drug Administration.

Q. Should I use KIWI Services for my commercial carpet cleaning?KIWI commercial cleaning

A. Yes. Business owners of every sized company trust KIWI because we will clean your carpets around your business hours and schedule. KIWI Services’ commercial carpet cleaning can help save you money because you can write off the full cost of your cleaning as a legitimate business expense on your taxes. Additionally, we’re fully licensed, bonded, and insured to help businesses reduce the risk of Worker’s Compensation claims and other premiums.

Q. Is there a warranty on carpet cleaning?

A. Yes. We cover each and every carpet cleaning of $120 or more with our 100 Percent Clean Guarantee. That means that if you’re unhappy for any reason within 30 days of your original service, we’ll gladly return to your home and re-clean your carpets at no extra charge. We’ll even do you one better with our popular unlimited $4 per room warranty cleanings that come with every cleaning service of $120 or more.

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